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Member
Posts: 16
Registered: ‎08-04-2016
Accepted Solution

Best Buy GCU Discount Expiring Early

I'm hoping someone from Best Buy support can look into and address this issue quickly as I only have today to get it resolved.

Basically my GCU membership is set to expire today, March 20th.

Yesterday, the 19th, the My Account Dashboard and Rewads Summary pages still listed my GCU membership as being valid through March 20th. So last night l planned to place a few final pre-orders with the 20% discount.

Unfortunately it appears my discount was disabled early, as I no longer get the 20% discount on new games during checkout as I did just last week when I placed an order.

I understand I'm cutting it down to the wire with the expiration, but I would expect "through March 20th" to mean I have until some time today, ideally 11:59 PM PDT, before it expires instead of some time the day before. I'm not looking for an unreasonable extension; though if a day or two extension is what it takes to make the discount effective through the end of the day I guess I am asking for at least that.

Hopefully someone from Best Buy support can fix my account today and allow me get those few final orders in with the GCU discount.
Emerging Expert
Posts: 5,722
Registered: ‎02-25-2013

Re: Best Buy GCU Discount Expiring Early

Unfortunately you cannot use GCU for a pre-order that is coming out after your GCU expires.  The actual discount is not applied until the moment you are charged. 

 

I think if you were selecting a game that is out you should be able to get it.  

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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Member
Posts: 16
Registered: ‎08-04-2016

Re: Best Buy GCU Discount Expiring Early

That doesn't sound right as just last week I pre-ordered a game not due out till the summer and the discount was applied.

Just to test your theory I did a check with a game released last year and verified no discount was being applied.
Emerging Expert
Posts: 5,722
Registered: ‎02-25-2013

Re: Best Buy GCU Discount Expiring Early

That may have been an error. I would speculate when you actually get charged for the game due out this summer without the discount being applied. 

 

 

The following purchases or transactions are excluded from receiving points (“Non-Qualifying Purchases”): Leased products, purchases made prior to becoming a member, purchases/rentals at rent-to-own locations inside Best Buy Stores, purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay), instant rebates, pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product),

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 1,501
Topics: 4
Kudos: 174
Solutions: 84
Registered: ‎10-19-2017

Re: Best Buy GCU Discount Expiring Early

Hey, Cthulhu,

 

Welcome back to the forums and thanks for posting. I can certainly understand the disappointment in having your GCU expire earlier than anticipated! I see you’ve sent us a private message as well with your information. That’s great! I’ll be able to offer some further insight there. Be on the lookout for a message from me in your inbox.

 

Best,

Luke|Social Media Specialist | Best Buy® Corporate
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