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Member
Posts: 10
Registered: ‎06-02-2014

500 bonus reward points for preorders for The Division 2

I didn’t get the bonus points. It’s usually stated in the summary of points when you go to rewards but all I see for that item is zero points. I preordered the gold edition some help please.
Regular Member
Posts: 48
Registered: ‎04-13-2011

Re: 500 bonus reward points for preorders for The Division 2

Ditto. I picked mine up Wednesday and still haven’t seen anything.
Posts: 441
Topics: 14
Kudos: 151
Solutions: 30
Registered: ‎11-30-2015

Re: 500 bonus reward points for preorders for The Division 2

[ Edited ]

Hello, All!

 

Thanks for reaching out to our online community, here on the Best Buy Forums, about your concerns.

 

It is my understanding that it may take up to 15-20 days from when your order has been shipped, picked up, or emailed, for your bonus points to appear in your account. If you do not receive them after that time has passed, please feel free to send me a Private Message with your full name, email address, and phone number for assistance. It may also be helpful to include your online order number or the Customer Service Pin from your store receipt. You can find a link to send a Private Message in my signature.

Helpful Links:
My Best Buy Get $10 Offer

 

Thanks,

 

Fey|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎03-26-2014

Re: 500 bonus reward points for preorders for The Division 2

mark me down too for not getting the pre-order bonus...fingers crossed I get it within the 20 day mark
Emerging Expert
Posts: 5,913
Registered: ‎02-25-2013

Re: 500 bonus reward points for preorders for The Division 2

The game only came out on last week.   You won't see anything at least until the beginning of April. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 7
Registered: ‎07-13-2016

Re: Division 2 preorder bonus missing

When looking at myBestBuy rewards account, I received only 180 points for the pre order and purchase of The Division 2. So the points have already posted to my rewards account, however, I dind't receive the correct amount of points. 

 

Please help. 

 

Thank you

Posts: 5,447
Topics: 56
Kudos: 495
Solutions: 311
Registered: ‎12-23-2016

Re: Division 2 preorder bonus missing

Hi, all,

 

It isn't uncommon for the points for the purchase itself to arrive first, and the bonus points to be added later on. Please hang tight for those 20 days, and reach back out to us if you don't see the points by then.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Emerging Expert
Posts: 5,913
Registered: ‎02-25-2013

Re: Division 2 preorder bonus missing

You don't receive the bonus points for 2 to 3 weeks after delivery.  

 

You will most likely not see them until April

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 107
Registered: ‎07-09-2011

Did Not Receive $10 Preorder Bonus for Division 2 Preorder

Hello

 

I preordered the Division 2 Gold Edition on March 11, 2019 prior to the release date of March 12, 2019.  The sales transaction recently closed on my Best Buy Rewards account without the 500 Points being added.  I know that its been stated that the transaction does take up to 20 days to post, but I have never seen the points added after the reward in finalized on my account at least.

 

I did have issues fufilling the order in-store as there was an issue with the In Store pickup not allowing the store in question to "pick" the order even though copies were available for purchase.  The Store Manager eventually authorized a 'downtime' order slip to be completed so I could take the game home on release day.

 

Any help regarding this would be greatly appreciated.

 

Thanks!

Posts: 5,447
Topics: 56
Kudos: 495
Solutions: 311
Registered: ‎12-23-2016

Re: Did Not Receive $10 Preorder Bonus for Division 2 Preorder

[ Edited ]

Hello, Joe_Fongul,

 

Welcome back to the forums. I hope you're enjoying that game.

 

I'm sure you're anxious to get those bonus My Best Buy reward certificates. As we noted above, it can take 20 days from pickup for the bonus points to be added to your account. It isn't uncommon for the points to come separately from the points for the purchase itself.

 

The downtime process should not affect the bonus points at all, aside from potentially delaying them a day. If the pickup wasn't able to be processed until the following day due to a system outage, the system would see your pickup date as when it was processed. You should have received a pickup confirmation email when it was processed. The date on that will be your pickup date for the purposes of the 20-day clock.

 

If you don't see the points on day 21 from pickup, please reach back out.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!