01-21-2019 02:00 PM
When trying to redeem the promo code that I was sent, I receive the following message: "The following promotional codes have already been redeemed and cannot be reused: *promo code*"
Any ideas? I know that I personally have not used the code.
01-21-2019 02:59 PM
Welcome back to the forums. I’m sorry to hear that you’ve run into issues using that coupon.
We’re looking into this for you, but it may take some time to get the bottom of it. Because of this, I don’t have an ETA of when I’ll have more information to share. I’ll check back in with you on Thursday, unless I happen to hear back before then. I appreciate your patience while we work on this.
01-21-2019 03:24 PM
Hi again msuanderson,
I have a couple details that we need from you to investigate this. I’ll shortly be sending you a private message to go over what we’ll need. You can check that message by logging in to your account and clicking on the envelope in the top right corner of the screen.