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New Member
Posts: 2
Registered: ‎03-27-2019

$10 reward certificate with pre order missing

I pre-ordered 3 games that are eligible for a free $10 certificate but never received them. Do you receive it when the game releases? 

Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: $10 reward certificate with pre order missing

Generally they will post 15 to 21 days after release.

 

Exmaple Rage 2 came out May 14, I received my points about June 3.

 

they will post in your history to the actual purchase date.  For me it LOOKs like they appeared April 25

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Posts: 2,090
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Registered: ‎10-19-2017

Re: $10 reward certificate with pre order missing

Hello, zee1208,

 

Welcome to the Best Buy Community Forums!

 

I appreciate you taking the time to join and write us regarding your $10 Pre-order Bonuses. As bobberuchi, mentioned, points will appear 20 days after the game was either picked up or delivered. If you did not pick it up on launch day, or a shipping issue caused it to arrive late, it will take 20 days from when you actually got the game.

 

If it gets to be passed the 20 days from when your order was fulfilled, be sure to send me a private message by clicking on the blue button next to my signature, with your order number, full name, e-mail address, and phone number so I can research them for you.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-27-2019

Re: $10 reward certificate with pre order missing

Thank you
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Posts: 2,090
Topics: 26
Kudos: 155
Solutions: 109
Registered: ‎10-19-2017

Re: $10 reward certificate with pre order missing

You're very welcome, zee1208!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!