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Posts: 4
Registered: ‎09-28-2016

$10 Certificate Not Applied



I pre-ordered FIFA 19 and did not receive the $10 certificate. Please let me know what I need to provide to receive the code or points. 

Posts: 5,528
Topics: 320
Kudos: 169
Blog Posts: 12
Solutions: 316
Registered: ‎01-21-2014

Re: $10 Certificate Not Applied

Good afternoon, DraydenFarci,


Thanks for your patience while waiting for assistance! The forum has experienced some heavy incoming volume for some time now, and we haven’t had the chance to address all customer concerns as quickly as we’d normally like. I know this delay hasn’t been ideal, particularly as we already ask customers to wait 15-20 days for points to post with our “Get $10” promotions. I’ll be happy to review your account though!


I’ll first need some additional information from you, so keep an eye out for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.



Alexandra|Social Media Specialist | Best Buy® Corporate
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