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Posts: 2
Registered: ‎12-23-2017

"It looks like you're not eligible for this offer"

Hello,

 

Keep getting offer emails that when got to I activate I receive the "It looks like you're not eligible for this offer" message. Never had this issue till recently. Not sure what would have changed. Is a merge required?

 

Thanks.

Posts: 2,103
Topics: 210
Kudos: 83
Solutions: 57
Registered: ‎07-06-2009

Re: "It looks like you're not eligible for this offer"

Hello, bmangia1,

 

Thanks for reaching out about the emails that you've been receiving. I can understand being told that you're not eligible for an offer that was just sent to you, would be a less than ideal situation. I'd like to see if I can help with this. 

 

This type of message can occur if you have multiple accounts and are logging into one the offer was not issued to. If you can send me a private message with your full name, phone number, and email address, I can check on that and see if a merge is needed. To send the message, you can simply use the button in my email below. 

 

Sincerely,

 

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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