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New Member
Posts: 3
Registered: ‎11-29-2010

large purchase missing from rewards, cs can't see it!

I made a purchase on September 8th.  It was just delivered today.  The purchase has not shown up in my rewards account.  I called best buy and the person I spoke with in accounts said she could not see the purchase (nearly $3000).  My status did change to elite after it was delivered (we were billed in September!!!) but the poinmt have not shown up,  When I try to add them through the online add point page I get an eror kmessage.  The piurchase does show in my account but customer service can oyt see it for some reason.  My phone and address are the same in my account as what she was looing atk but it shows 0$ spent.

 

I hope you can helo.  I have spent hours and hours on this already.  Almost bought another major appliance a few days ago, but got a reminderr of how mujch trouble I have with best buy on every purchase when I called customer suppoort and she could not find the purchase.  I also can not find elite phonme numer.  I am hoping someone there might be able to help.  I am in Hawaii so regular customer se4ervice is usually closed when I can call, and they have not been able to help.

Posts: 2,569
Topics: 107
Kudos: 92
Solutions: 123
Registered: ‎10-19-2017

Re: large purchase missing from rewards, cs can't see it!

[ Edited ]

Hi, eswope,

 

Thanks for trusting Best Buy with your appliance purchase. I totally hear how big of an investment that is, so ensuring you have any qualifying My Best Buy points from the purchase is essential to having the most benefit.

 

Based on what you’ve said, it sounds like the reason points are not showing yet may be due to the delivery only happening the same day as your post. Points for qualifying purchases are distributed 15 days from “purchase or time of shipment”. That means points should be distributed within 15 days after the delivery, so I’d recommend keeping an eye on your account as the points should show up so long as the purchase was attached to your My Best Buy account. Learn more about the My Best Buy program by checking out the My Best Buy Frequently Asked Questions page on our website. 

 

If you have not yet seen the points post, I’ll be happy to take a look at your order to double-check that the purchase is properly attached and no other issues appear to be preventing points distribution. I'll also be happy to provide the dedicated Elite Plus phone number to you privately, though I will need to confirm your account before providing the number. Please know that the dedicated Elite Plus line is mainly for My Best Buy account questions and concerns. To get started, please send over your full name, phone number, email address, and order number (if available). If logged into the forum from a PC, you should see the blue “Private Message” option next to my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-29-2010

Re: large purchase missing from rewards, cs can't see it!

Thanks very much.m I had thought that since I waws billed at the beginning of sep[tember the ponts would have shown up.  I am seeing them now.  I appreciate the help. 

 

I am not sure if it is worth the trouble, but that purchase should have made me elite plus,. and I just got a welcome to elite notice.  The purchases which made me elite were around black friday, but do not seem to have been counted..   Not sure how much of a difference it makes, so I will call if I can find the support number, and will not if I can't because I spent hours talking to someone at the regular number who could not see my account.. just not worth the time.

 

I do apppreciate your help.  I did not know that they would not show up for months after I was billed.

Posts: 2,569
Topics: 107
Kudos: 92
Solutions: 123
Registered: ‎10-19-2017

Re: large purchase missing from rewards, cs can't see it!

[ Edited ]

Hi, eswope,

 

I'm so glad to hear that you've seen the points distribute from your appliance purchase, now. I'm also pleased that I was able to clarify why points didn't show up for so long. I don't want there to be any remaining questions or concerns, so if you are still looking for answers regarding your rewards status, attached purchases, or the Elite/Elite Plus phone number, I'll be more than glad to investigate all that further. To get started, I'll just need confirmation of your full name, phone number, and email address. Either way, I'm here if you need me.

 

All the best,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-29-2010

Re: large purchase missing from rewards, cs can't see it!

Thank you very much Kayla.  You did explain things well.  I did find the number and will call to find out aboiut why I am not an elite member.  It is not a huge issue, and I know how to solve it.  Thanks again.

Posts: 2,569
Topics: 107
Kudos: 92
Solutions: 123
Registered: ‎10-19-2017

Re: large purchase missing from rewards, cs can't see it!

It's my pleasure, eswope. I hope you have a great one!

 

Cheers,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!