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Member
Posts: 12
Registered: ‎11-22-2011

account confusion

Hello,

 

I just logged into my account and suddenly my member ID changed. Is there an issue with bestbuy's website? I suddenly do not have elite plus any longer.

 

Many thanks

Posts: 732
Topics: 11
Kudos: 80
Solutions: 54
Registered: ‎10-03-2017

Re: account confusion

Hello Silico3,

 

Welcome back to the forums!

 

As an avid user of the My Best Buy program myself, I can completely understand your concern when you suddenly log in and see things have been changed or removed. This doesn't seem to be an issue with our system, but may be related to other issues with the account or its usage. Nonetheless, I will be following up with you through our private messaging system in order to keep our conversation safe and secure.

 

You can check your messages by clicking on the envelope icon on the top right of the forums page.

 

Best,

David|Social Media Specialist | Best Buy® Corporate
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