10-24-2020 11:51 PM
Solved! Go to Solution.
10-25-2020 12:23 AM
10-27-2020 04:05 PM
Good afternoon, jbeaulieu313,
The thought of someone finding a way to get access to my rewards account and redeem the points that I had earned is frustrating enough, but to potentially have had it happen twice, I can certainly understand feeling frustrated. As far as redeeming certificates in-store, we don't require that a member present any sort of ID. That's not really even required nowadays when using a credit card. A member would just need to provide their name, phone number, and then confirm the details tied to the rewards account are accurate via the credit card kiosk.
If you haven't done so already, I'd strongly suggest resetting your online password. There are a couple other things we can try, including 2-Step Verification, that should hopefully prevent this from happening a third time, and to go over those options and gather a few more details from you, I'll be sending you a private message shortly. You can read provide messages by clicking on the envelope icon at the top of the page.
04-28-2021 06:53 PM
I know this is closed - but actually 2-step verification wouldn't help since it happened in store.
Maybe change your email/phone number (use a google voice - if you don't have a 2nd number) so other people can't identify your account in store.
04-29-2021 10:51 AM
While 2-Step Verification can't stop someone from redeeming a certificate at one of our stores, it can help prevent someone from gaining access to a member's rewards account and converting their banked points into certificates. If you can stop that from happening, then you don't really have to worry about someone else redeeming your certificates. It just adds an extra layer of protection to the account.