Elite and Elite Plus Membership

[jbeaulieu313]

This is the second year in a row someone was able to redeem over $250 worth of rewards points I had banked. Why does this keep happening? I didn't receive an email they were redeemed and I cannot see what they were used on. I chatted with a Beat Buy associate for a price match earlier and they're the only one that had access to my account aside from myself. Either they stole them or your system just deleted them. I need this fixed NOW. I am honestly sick and tired of the issues and stress best buy causes. If this isn't fixed in a timely manner I am done shopping with you. I spend almost $4000 to get those points and have the credit card. WHY DOES THIS KEEP HAPPENING TO ME?!

[jbeaulieu313]

Just saw the transaction posted. Someone bought apple air pods in Warwick RI when I live in New Jersey. How does your store allow someone to redeem points in RI when the account holder lives in NJ? I want my points back. This is insane. I need to understand why the store let this happen and who the person was that did it. The transaction needs to be looked up and the cameras need to be watched.

[jbeaulieu313]

I've used chat, phone calls, email, Twitter and NO ONE IS HELPING ME WITH THIS.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good afternoon, jbeaulieu313,

The thought of someone finding a way to get access to my rewards account and redeem the points that I had earned is frustrating enough, but to potentially have had it happen twice, I can certainly understand feeling frustrated.  As far as redeeming certificates in-store, we don't require that a member present any sort of ID. That's not really even required nowadays when using a credit card.  A member would just need to provide their name, phone number, and then confirm the details tied to the rewards account are accurate via the credit card kiosk.

If you haven't done so already, I'd strongly suggest resetting your online password.  There are a couple other things we can try, including 2-Step Verification, that should hopefully prevent this from happening a third time, and to go over those options and gather a few more details from you, I'll be sending you a private message shortly.  You can read provide messages by clicking on the envelope icon at the top of the page.

Set Up 2-Step Verification - FAQ

Best Wishes,

[hawaiiinsomniac]

I know this is closed - but actually 2-step verification wouldn't help since it happened in store. 

Maybe change your email/phone number (use a google voice - if you don't have a 2nd number) so other people can't identify your account in store.  

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, hawaiiinsomniac,

While 2-Step Verification can't stop someone from redeeming a certificate at one of our stores, it can help prevent someone from gaining access to a member's rewards account and converting their banked points into certificates.  If you can stop that from happening, then you don't really have to worry about someone else redeeming your certificates.  It just adds an extra layer of protection to the account.

Take care,