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Member
Posts: 26
Registered: ‎11-28-2011

Shipping cost now on most items

I was getting free shipping it seems for all purchases for the last few years. Even small purchases. Now it seem like everything I look at shows at least 5 bucks for shipping. I don’t know if my status changed from elite perhaps - and that had something to do with it. I don’t recall getting any notice of that changing. Is that the reason and if so - why no notification? I checked my email. And why is it so hard to tell your status on the app? I tried looking at my profile and nothing really stood out. Lack of free shipping will certainly curb my purchases!
Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Shipping cost now on most items

Hello, jdjax!

 

Thank you for reaching back out on our forum for support. I can definitely understand wanting to follow up on the shipping prices you're seeing, as I also love getting free shipping on items.

 

One of the many perks that accompany the Elite Plus membership level is our 2-day free shipping option. Elite members can also receive free shipping with no minimum purchase required. If you're not in either of these tiers, we still sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide (for qualifying items, Core members can receive free shipping on purchases $35 and up).

 

While I hope this information helped, I'm happy to pull up your account and answer any additional questions you may have. To start, please send me a private message including your full name, email, and phone number. In addition, here are some helpful links:

 

My Best Buy® Benefits by Membership Level

My Best Buy™ Tier Expiration FAQ


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 26
Registered: ‎11-28-2011

Re: Shipping cost now on most items

Thanks. This is helpful. I reviewed the links. I would like to suggest that you provide notification to the customer that their elite status is changing effective on mmddyy unless they spend xx amount between now and then. If that occurred I didn’t see it. .

I have no idea how close I was to hitting the $ goal for elite or that the renewal or assessment occurred every February. I could have been within 50 bucks or something and would have been happy to make an early purchase to meet it so I could renew.

Just a suggestion that I think would help me and others.
Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Shipping cost now on most items

jdjax,

 

I'm glad this information helped a bit! I definitely understand where you're coming from in regards to tier expiration. While Best Buy does not notify members via email when their status will expire, I would suggest posting your recommendation to our IdeaX page. We're always looking to make improvements to best serve our customers.

 

If you have any future questions or concerns please don't hesitate to reach back out to us here on the forum.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 26
Registered: ‎11-28-2011

Re: Shipping cost now on most items

Posted to ideax page - thanks
Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Shipping cost now on most items

You're very welcome! Glad to hear you were able to post your suggestion.

 

Take care,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!