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Member
Posts: 10
Registered: ‎12-28-2017

Reward point balance lost by CSR

Hi, I'm a Elite Plus Member. I have $340 in my points bank. I also have a $30 Reward Certificate. I called to have the $30 Reward Certificate added to my points bank. I spoke with Irving who put me on hold to add the points. When he returned to tell me the points were added I tried to check my account but was loogged out. When I logged in again all my points were gone and I had a different account number! Irving was at a loss to what happened. He gave me a case number and said a supervisor would call me within 48 hours. I asked to speak with a supervisor but no one was available. This is unacceptable! $370 gone! Can someone at Best Buy help me resolve this? Thank you

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Posts: 795
Topics: 29
Kudos: 145
Solutions: 33
Registered: ‎11-23-2018

Re: Reward point balance lost by CSR

Hello again, kbtrade1!


Thanks for reaching back out to us on our forum for support. I can imagine your surprise and concern when you logged back into your account and discovered your points to be missing and your account had changed. $370 is a lot of money to be missing. I would be alarmed as well, and looking for help with this! I know how important it is, especially as an Elite Plus member, to have everything in order with your account. 

 

I'd like the chance to look into this and ensure your points are returned and everything is good to go with your membership. To start, please send me a private message including your full name, email, phone number, and member ID. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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Highlighted
Member
Posts: 10
Registered: ‎12-28-2017

Re: Reward point balance lost by CSR

Thank you Allison, I sent you a private message.

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Posts: 795
Topics: 29
Kudos: 145
Solutions: 33
Registered: ‎11-23-2018

Re: Reward point balance lost by CSR

kbtrade1,

 

Thanks for sending over a private message! I've received this and will be following up shortly. Please keep an eye on your inbox for my reply.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!