12-25-2019 09:34 PM
12-29-2019 04:27 PM
Welcome to the Best Buy Community forums. Thanks very much for reaching out to us about this.
I'll be happy to look int your My Best Buy account for you to see if we can figure out what happened. I see that you sent in a private message about this. I'll shortly be replying to that to let you know what I'm able to find.