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Posts: 1
Registered: ‎12-25-2019

Reward Zone Points Missing and Member Number Problem

I recently logged in to check my account and many banked reward zone points are missing and a different number is logged into my account. When I try to change the current number back to mine using the last four of my phone number, it’s not recognizing it! Have I been hacked and who can help resolve this issue?
Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Reward Zone Points Missing and Member Number Problem

Hi, veloster84,


Welcome to the Best Buy Community forums. Thanks very much for reaching out to us about this.


I'll be happy to look int your My Best Buy account for you to see if we can figure out what happened. I see that you sent in a private message about this. I'll shortly be replying to that to let you know what I'm able to find.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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