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Posts: 1
Registered: ‎03-11-2020

Return window for a purchase made an elite plus member

I understand the return window is 45 days for an elite plus member. But what happens if the membership expired after making a purchase as an elite plus? Will I still get the 45 day return window for the item that had a 45 day return window at the time of purchase?

Posts: 5,206
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Registered: ‎08-21-2017

Re: Return window for a purchase made an elite plus member

Hi there, pree19,


Thank you for stopping by our community forums. I know how important it is to be sure of what your time frame is to return or exchange something. I'd be happy to help clarify our Return & Exchange Promise. As you mentioned, My Best Buy Elite Plus members have a 45 day period to return or exchange most products. If you are an Elite Plus member at the time of this return you would have 45 days from the time of purchase. If your membership had expired you would no longer have access to that time frame.


I hope I was able to help clear this up. Please don't hesitate to let us know if you may have any other questions we can help with!


My Best Buy™ Tier Expiration FAQ

AndrewB|Social Media Specialist | Best Buy® Corporate
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