11-09-2019 07:50 PM
11-11-2019 03:24 PM
Welcome and thank you for connecting with us regarding your name update! It sounds like some wonky things are happening after you updated your name, as it shouldn't typically revert back. After dealing with this a couple of times, I would find it absolutely maddening to be happening again!
While it sounds like you may be speaking with Citibank, the issuer of your My Best Buy Credit Card account, we would be happy to take a look at things on our end as well. Please keep an eye on your inbox in the top right corner of the page for my private message.