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New Member
Posts: 2
Registered: ‎10-08-2021

Re: "It looks like you're not eligible for this offer"

I have a similar issue to this as well. I did find another account and I created one using the same email. I ended up changing both. Is this something you can help with?
Posts: 6,539
Topics: 226
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Registered: ‎08-21-2017

Re: "It looks like you're not eligible for this offer"

Hi there, Juic3,

 

Welcome to our community forums and thank you for taking the time to reach out to us regarding this promotion. It's always a great surprise to receive an offer like this and I'm sure you're eager to redeem this and I'd be glad to see how I can best assist you with this.

 

I do have a few questions so I can better determine what options I have to help. Can you please clarify what offer this is? You also mentioned that you were able to locate a second My Best Buy account and created a third, is that correct? Can you please provide some more details about what you changed?

 

I look forward to hearing back from you so I can continue to review this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-08-2021

Re: "It looks like you're not eligible for this offer"

The offer is a 10% discount for appreciation month, but I've also recieved other offers in the past that gave me the same error. There's only 2 accounts; I was using my email for an account for sometime and decided to create a 2nd account. I swapped my email to the new account I created. I then decided to return my email back to the first account and use a different email on the 2nd account. I hope that made sense. Thank you!

Posts: 6,539
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: "It looks like you're not eligible for this offer"

Hi there, Juic3,

 

Thank you for following up with me and providing these details. Having multiple My Best Buy accounts cause issues when trying to redeem promotions so it's likely this error is related to these accounts. I would be glad to look into having these merged to help prevent any issues in the future.

 

I will need to gather a bit more information so I can begin looking into this for you. I'll be sending you a private message shortly, you can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

 

I look forward to further assisting you!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!