11-29-2020 02:36 PM
I have the same issue. Made a purcahse of $300+ on October 2nd but yet to receive the $25 e-Gift card. Called and was tranferred between various depts of Best Buy and Citi six times for an hour! And was simply hung up on the last one who (pretended - I guess) cannot hear me. This kind of promotion seems to fall through cracks and no dept is direclty responsible for it - totally sucks!
11-30-2020 02:19 PM
Good afternoon, kidding,
Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this promotion. It's always great to have a $25 gift card around so I can understand being eager to receive this.
Generally, it can take up to four weeks for promotions such as this to be sent to you. Have you checked your Spam, Junk or Promotion folders to see if this may have been filtered out of your inbox? If you've still been unable to locate this, I would be glad to take a closer look at your My Best Buy account.
I will need a few more details to do so. I'll be sending you a private message shortly. You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen.
I'll keep an eye out for your response.