02-24-2021 06:32 PM
I recently had the same issue with my Best Buy Elite account. This post is almost a year old. What is Best Buy doing to resolve the issue? That fact that someone can take my email address and/or phone number then cash out my rewards is not acceptable. I empathize with this individual. Just validating someone’s actual Member ID over the phone would be one-step in the right direction. Customer service practically feeds you the information before you can identify yourself over the phone. The in-store experience is the same. How about asking for something specifically that Best Buy and the rewards member would only know? Please have someone from corporate contact me.
02-24-2021 06:53 PM
Hello, Mike, and welcome to our online community!
Thank you for posting on our forum for support, although I hate to hear about the issues you've encountered with your account and reward certificates. We take our customer privacy and security very seriously, and as we have verification measures in place when it comes to accounts, I can imagine your situation to be quite concerning. I'd like to learn more about what's going on and do what I can to assist.
To start, please send me a private message including your full name, email, phone number, and more about the issue you're facing with your account. You can find the blue option to message me to the right of my name below.
All the best,
03-01-2021 09:04 AM
While Allision and I were both out of the office on Friday, I'm glad to see Meg was able to jump in and take over. Let us know if you have any other questions.