Elite and Elite Plus Membership

[marantz-7706]

Neither have I received the $25 certificate, despite having purchased equipment worth a couple of $k. I've sent private messages to several of the Best Buy folks here and have not heard anything back.

Is this how Elite Plus members are treated?

[marantz-7706]

Forgot to add: Purchases were made in early December

[AndrewB-BBY Social Media Specialist]

Good morning, marantz-7706,

Thank you for taking the time to stop by our community forums. Getting a My Best Buy certificate is always great, especially if it's a bonus for a purchase you were already planning to make! I appreciate your patience while we work to respond to your message and would be glad to look further into this for you.

As we are experiencing a higher than normal level of posts and messages, it is typically taking us two to three days to respond. I do see the private messages that you sent in and will be sending a response shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen.

I look forward to hearing back from you.