03-20-2019 02:58 PM
Hello ssmaster, and welcome!
Thank you for connecting with us regarding your tier status expiration! Every year at the end of February, tier statuses may expire if the appropriate spending the previous year wasn't met. For more details on this, the post below will be most helpful.
If one is not expecting their tier status to expire and believed they met the spending requirements, seeing the tier status converted to core may be quite surprising. I would be delighted to review your membership with you to ensure your tier status is appropriate. Please keep an eye on your inbox in the top right corner of the page for my private message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!