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Registered: ‎11-19-2017
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Question about 10% points on purchase email

[ Edited ]

I was in store to purchase an LG tv under order #{removed per forum guidelines} on March 22nd. I had the email offer of 10% back in rewards for one in store purchase, but was immediately told by the sales person that “You can’t use that on TVs, only accessories.” He did not even scan my phone to check of the offer applied. I checked the offer details online and in the email today, and wanted to see if this offer applies, and if so can I get it added to that purchase... I have tried calling three times and get “transferred” to a “no one available” message and to call back. There is no email to send my issue in, and the store is in a “safe at home” order for my county... can I please get either a phone call or a message on how this can be fixed? I’ve tried both the website and the mobile app, and no luck... thanks

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Re: Question about 10% points on purchase email

Hi there, Achim, 

 

Welcome to the forum, and thank you for connecting with us regarding your Pick Your Bonus Day coupon! This coupon is a great way to receive an additional rewards when using your My Best Buy Credit Card. With that said, I can understand why you would be frustrated if you believed this coupon to be valid, but it may have been brushed off by the sales associate. I would be delighted to take a closer look at this with you, so please keep a close eye on your inbox in the top right corner of the page for my private message coming your way. 


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Question about 10% points on purchase email

Thank you so much Tasha! This is an amazing way to be able to work with the Best Buy crew without the constant holding on a phone or waiting in line... you looked over all of my info and fixed the issue! Keep up the great work!
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Re: Question about 10% points on purchase email

I'm glad to hear Tasha was able to help find a resolution!  Please don't hesitate to stop by the forum in the future should you have any other questions or concerns.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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