09-08-2018 08:42 AM
09-11-2018 10:20 AM
Good morning Stocktonnj1 and welcome!
Thank you for being a My Best Buy member, as well as a Best Buy Credit Card holder. This credit card can offer quite a few benefits, so it is discouraging to hear your experience has left you so frustrated.
Contacting your credit card issuers to discuss allocation options is a great way to manage debts, but can be a time consuming process every month. With such busy lives, this isn't always a top priority every month.
It's great to hear you simply paid off your credit card well in advance of the promotional period end date to save yourself this time every month. With that said, when you pay off the balance would not have an impact on whether you could receive points or not. As you selected the promotional financing option at the time of purchase, we would be unable to provide you with points for these purchases under our My Best Buy Terms that advise you would receive one or the other.
I understand you contacted our phone support though, and were less than satisfied with your experience. We should be aiming to provide stellar customer experiences in all facets, and I'm truly sorry if this wasn't the case. We greatly appreciate you reaching out to share your experience and feedback regarding your experience. If you should have any other questions, please let us know.