Elite and Elite Plus Membership

[Alsuarez]

I'm an elite member and noticed that I never got a birthday coupon for my birthday last month. Thought you'd have it in your systems since I have a credit card with best buy. How can I get it in my rewards section?

[Allison-BBY Social Media Specialist]

Hi, Alsuarez!

Thanks for reaching out to us here on our forum for support and for being an Elite member. There are many perks associated with being a My Best Buy member, as you know, and receiving birthday coupons is one of them. I hate to hear you may have missed out on this, though.

Everything you need to know about this birthday coupon and our terms can be found here. You can also find the option to add your birthday on our benefits page here under "Birthday gift." I'd also like to mention that birthday coupons are sent out to a random selection of customers once a month, for birthdays in the following month. The coupons are valid for the month of your birthday. However, not everyone with a listed birthday is guaranteed a coupon. 

If you have any additional questions or concerns please let me know!

Happy to help,