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Member
Posts: 11
Registered: ‎04-20-2018

Missing Rewards

On September 23 I purchased 10 iPad pros spending almost 11000.00 dollars and have not received any points or rewards. Called customer service and they tried to tell me it's because I purchased Apple products and did not use my Best Buy card. New Policy? The staff at the Best Buy I shop at do not seem to be aware of this because they knew I wanted to use my reward number for points and the manager who helped us apologized because she had to ask me several times for the number. We went into the store today to inquire and they have never heard about this. I was planning on preordering two iPhone 12 phones while there but until this is straightened out I have no incentive to continue purchasing products from Best Buy. I can just order everything from Amazon. Staff and customers should be made aware of any policies that affect your customers rewards before they make purchases! Has anyone else had this problem?

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Member
Posts: 11
Registered: ‎04-20-2018

Deceptive practices

Looking for corporate email and or phone number. I've tried customer service number and was told what I'm sure is a bogus story on why I did not receive my points and rewards. I need to take my complaint to a higher level. How unfortunate that customers have to go through this. I have been an elite plus member for a long time and these days I try to support my local business's but Amazon is looking to be my future go to company at least they have great customer service.

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Registered: ‎11-10-2008

Re: Deceptive practices

Did you choose zero interest financing? If so you won't be getting any points on that purchase since you perk is 0 interest.

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Member
Posts: 11
Registered: ‎04-20-2018

Re: Deceptive practices

No I didn’t .
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Registered: ‎08-21-2017

Re: Missing Rewards

Good afternoon, flawoman,

 

Welcome back to our community forums. That's quite a large purchase so I can certainly understand wanting to understand where your My Best Buy points are. I would be glad to give you some more details about the My Best Buy program.

 

As of Oct. 21, 2019, purchases of Apple products will only award My Best Buy points if they are purchased with a My Best Buy credit card and the standard credit option. With that said, this purchase amount will still count towards My Best Buy Elite and Elite Plus status.

 

You are always welcome to review the Terms & Conditions for the My Best Buy program here. You can also send me a private message by clicking the blue button at the bottom of this post if you have further questions.

 

Regards,

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎04-20-2018

Re: Missing Rewards

I do not care about my elite status but you should. This policy I was not aware neither are the employees at the store. If I had known this I would have ordered from Amazon. I have more iPads I need to purchase and some other large purchases for the holidays. I will not be purchasing from Best Buy. I have been trying to support the retailers in my community during this difficult time but honestly Amazon is much easier. Thank you for replying but I have what I need which is the email addresses of your corporate officers and will be emailing all of them. Have a great day!
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Registered: ‎10-10-2012

Re: Missing Rewards

As Andrew mentioned, the change that pertains to the purchase of Apple products went into place last October.  Our members can still earn points when purchasing Apple products, but a My Best Buy credit card would need to be used while selecting standard financing.  While we do work out of the Corporate Campus in Minnesota, feel free to send us a private message here if you have any other questions about your rewards account or the My Best Buy program.  You can also feel free to post any ideas or suggestions you may have to the IdeaX section of the forum.

 

My Best Buy Program Terms

 

The following purchases or transactions are excluded from receiving points (“Non-Qualifying Purchases”): Apple and Beats products and Apple services not purchased on standard credit with the Best Buy Credit Card, leased products, purchases made prior to becoming a member, purchases/rentals at rent-to-own locations inside Best Buy Stores, purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay), instant rebates, pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product), purchases made for resale, purchases paid with a reward certificate, purchases using any type of promotional financing, Best Buy gift card or Magnolia gift card, store credit issued by Best Buy, sales tax, service charges, certain Best Buy Business or commercial purchases, other excluded charges, and certain items that are excluded in particular promotions. Best Buy entities, such as Geek Squad® services, purchased in store are awarded points; Geek Squad services purchased in home are not.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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