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Posts: 1
Registered: ‎12-11-2018

Missing Order History

My Order and Rewards history from prior to 1/1/18 are not showing on my account.  Please help? 

Posts: 11,210
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Registered: ‎01-03-2013

Re: Missing Order History

Hi kpshopper and welcome! 

Thank you for reaching out to us! Being able to see your purchase history can be incredibly useful, so only being able to see this year's would be strange. I have a few ideas of what could be causing this (multiple My Best Buy memberships, or even a browser defect we're aware of) but would like to dig further into this with you to see for sure. Please keep an eye out on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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