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New Member
Posts: 2
Registered: ‎02-15-2019

Member Offers

I have a member offer I want to use but it expires tomorrow 16th and my points aren’t awarded until the next day 17th.
I’d like to have the member offer extended a day so I can use a reward certificate and the member offer.
I called the elite plus number to see if points could be awarded 1 day early. He said no the. Said he’d connect me with someone who I could talk to about the member offer and then “disconnected” me.
Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Member Offers

I can see how this can happen to anyone waiting to bank on some rewards to utilize at the same time but offers are not normally extended. If an exception is offered, that's on a individual case by case basis.

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New Member
Posts: 2
Registered: ‎02-15-2019

Re: Member Offers

ISO should I call the store?
Posts: 11,612
Topics: 157
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Blog Posts: 21
Solutions: 563
Registered: ‎01-03-2013

Re: Member Offers

Hi EBeeks, and welcome to the forum! 

Thank you for being a My Best Buy member! Receiving member offers and reward points is always exciting, and even more exciting when they line up so you may use both at the same time. With that said, it sounds like your points and member offer aren't aligning this time around, and by a short period of a single day. With that said, member offers cannot be extended, nor could points be awarded early. While I'm glad to hear you reached out to our support teams, I'm sorry to hear your experience could have gone smoother. We should always be providing our customers with a courteous and respectful experience, and I'm sorry if that's not what happened in your case.

 

We greatly appreciate you reaching out to us in regards to this! 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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