06-25-2018 03:04 PM
Good afternoon Ivan and welcome!
Thank you for reaching out to us and for being a My Best Buy member! Having $175 in gift card funds and $100 in reward certificates missing could definitely impact a phone purchase. I'm discouraged to hear you may not have been able to move forward with your purchase as planned due to your trouble with these funds.
I would be happy to look into what is going on with these funds so please see that I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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