08-26-2020 02:24 PM
I have tried on number occasions to resolve my tier status. Each time, I have spent over 1 hour on the phone looking for a resolution. I have been told that the matter is being escalated and I will hear back within 2-3 business days. Each time, there is no response. I asked to speak to a superviosr to find out why the process is broken and to have someone make sure a response is completed only to be told supervisors can't do that (find out why it failed or follow the case, or at a minimum talk to me). I spend entirely too much money with BestBuy for the level of work I have put forth just to make sure I have what I deserve. I hope to hear from someone soon to resolve this issue.
08-27-2020 03:38 PM
Good afternoon, Precious,
Welcome to the Best Buy forum, and thank you for connecting with us.
The goal of reaching a higher-tier status is one that many members have, including myself, and the best way to ensure each eligible purchase is accounted for is by making sure they are attached to a rewards account. We do have a tool available on BestBuy.com that helps attach purchases to a rewards account if you do have any eligible purchases that aren't attached. It can take up to 20 days for an eligible purchase to reflect within a member's spend total.
A couple things to keep in mind when reviewing your own purchase history is that sales tax isn't included. Also, any portion of a purchase that is paid for with a gift card or certificate would be excluded. I'd like to take a closer look at your rewards account to ensure you do have the correct tier status, so I'll be replying to the private message you sent me to gather a few more details. You can read a private message by clicking on the envelope icon at the top of the page.