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Posts: 1
Registered: ‎08-26-2020

Incorrect tier



I have tried on number occasions to resolve my tier status.  Each time, I have spent over 1 hour on the phone looking for a resolution.  I have been told that the matter is being escalated and I will hear back within 2-3 business days. Each time, there is no response.  I asked to speak to a superviosr to find out why the process is broken and to have someone make sure a response is completed only to be told supervisors can't do that (find out why it failed or follow the case, or at a minimum talk to me).  I spend entirely too much money with BestBuy for the level of work I have put forth just to make sure I have what I deserve.  I hope to hear from someone soon to resolve this issue.

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Registered: ‎10-10-2012

Re: Incorrect tier

Good afternoon, Precious,


Welcome to the Best Buy forum, and thank you for connecting with us.Smiley Happy


The goal of reaching a higher-tier status is one that many members have, including myself, and the best way to ensure each eligible purchase is accounted for is by making sure they are attached to a rewards account.  We do have a tool available on that helps attach purchases to a rewards account if you do have any eligible purchases that aren't attached.  It can take up to 20 days for an eligible purchase to reflect within a member's spend total.


A couple things to keep in mind when reviewing your own purchase history is that sales tax isn't included.  Also, any portion of a purchase that is paid for with a gift card or certificate would be excluded.  I'd like to take a closer look at your rewards account to ensure you do have the correct tier status, so I'll be replying to the private message you sent me to gather a few more details.  You can read a private message by clicking on the envelope icon at the top of the page.


My Best Buy - Program Terms


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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