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Registered: ‎03-11-2021

I am missing ALL 2020 purchases from my account - rewards tier level dropped

For 10 years or more, i have had multiple rewards accounts under my phone number (even another person that I do not know associated with my OLD phone number) and BB support has been zero help getting this resolved.  I gave up on this and made certain that only one was used when purchases were made.  I purchase tons of stuff every year and have maintained elite plus status.  i just got an email that says enjoy your elite membership yada yada yada which got my attention, so went to my account online and see ZERO purchases for 2020.   I know that i have made more than enough purchases in 2020 to maintain elite plus status.  This really upsets me. Seems like  this whole BB rewards program is a huge scam, since it has proven to be a constant battle.    I want to get this resolved and my elite plus membership reinstated, otherwise I will stop shopping at BB all together as of today.

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Registered: ‎08-21-2017

Re: I am missing ALL 2020 purchases from my account - rewards tier level dropped

Welcome, ascalise,

 

Thank you for taking the time to stop by our community forums. As a My Best Buy member myself, I know that I would want to make sure all of my purchases counted towards a My Best Buy Elite Plus membership. There's quite a lot of benefits that I'm sure you're eager to take advantage of.

 

Because you have multiple My Best Buy accounts, it sounds like like these purchases aren't adding up as they are being associated with these different accounts. Generally, we can assist you in merging these accounts to consolidate your membership and to prevent confusion in the future. I would be glad to review your account to see what options I have available to help you get this resolved.

 

I will need to gather some additional information so I can begin to work on this. I'll be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.

 

I'll keep an eye out for your message!

 

How to Merge My Best Buy™ Rewards Accounts

AndrewB|Social Media Specialist | Best Buy® Corporate
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