04-23-2015 10:55 AM - edited 05-27-2021 11:39 AM
Merging My Best Buy™ Rewards Accounts
Q: What options do I have if I have more than one rewards account?
A: If you have more than one rewards account, then we can potentially merge them into one primary rewards account.
Q: What happens when my rewards accounts are merged?
A: The secondary rewards account(s) is closed with any active active points, certificates, tier status, and spend total being transferred over to the primary rewards account.
Q: Will my purchase history transfer following the merge?
A: No. Only active points, certificates, tier status, and spend total will transfer.
Q: Are there any suggestions when merging my rewards accounts?
A: To ensure you receive the maximum number of points, we suggest making a rewards account that is attached to a My Best Buy™ credit card or Visa card the primary rewards account. (A rewards account tied to a Visa card will always be made the primary)
Q: If my significant other and I or a family member have separate rewards accounts, can we merge them together?
A: No. If the name associated with each rewards account is different, then we cannot process a merge. It's intended for a rewards account to be used by a single member.
Q: What information do you need from me when merging multiple rewards accounts?
A: We would need your name, phone number, mailing address, and email address. Only current (primary) information is needed.
Q: Can I merge my own rewards accounts through BestBuy.com?
A: No. You would need to send us your merge request. You can also submit a request by calling (888) BEST BUY (888) 237-8289.
Q: Where can I send my merge request?
A: You can send your request via a private message to the MyBestBuy inbox on the Best Buy forum by clicking here (must register for the forum to send your request). Please include your name, phone #, mailing address, and email address.
Q: How long does it take to merge accounts?
A: Once complete, it can take up to 24 hours for the merge to fully process and for any points/certificates in the secondary rewards account(s) to transfer over to the primary rewards account.
Q: After my rewards accounts have been merged, is there anything else that I need to do?
A: Log into BestBuy.com to make sure you can access the primary rewards account.
Thank you for being a My Best Buy™ member!