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Posts: 1
Registered: ‎10-22-2019

Green status bar on website shows full, but does not recognize that I've reached Elite Plus status.

The green status bar, to show how much money you've spent in the year (to reach Elite/Elite Plus status) is all the way full, and it seems I've spent enough to reach Elite Plus status.  However, it is not recognizing that I actually HAVE.  I haven't gotten the confirmation email some people say I should have, and it is not allowing me to select point banking (rather than auto-issuing certificates), which is what I care about most.  What should I do/when can I expect this to recognize my Elite Plus status?

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Registered: ‎10-03-2017

Re: Green status bar on website shows full, but does not recognize that I've reached Elite Plus s...

Hello, mmc30,

 

Welcome to the Elite Plus club!

 

While I'm sure it's confusing to see that your status hasn't changed, please know that this change can take a couple of days for it to take effect. It can take, on average, up to 21 days. I would suggest allowing our system to process the account upgrade and, if after a couple of weeks, you note the change hasn't occurred, reaching out to us so we can take a deeper dive into it and see how we can help.

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
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