11-14-2018 08:43 AM
Q: What time does the event start?
A: An official start time is not announced in the hopes of preventing a ton of traffic on BestBuy.com at one time. Just picture those images we see on the news where hundreds of people are trying to fit through a store’s door on Black Friday. It can really slow things down for everyone involved. You will want to periodically check BestBuy.com on the event date between midnight and 5 a.m. Central Time.
11-14-2018 12:42 PM
How can we file a complaint? I have been a Elite Plus member for a few years and will be next year as well. We've enjoyed being able to have early access to the sales every year for Christmas. This year I just found out that it's only offered until noon on a Sunday? I'm a pastor of a church and can't miss church so why only till noon on a Sunday? There are a lot of people that spend a lot of money (elite plus members) that will be in church during that time!
11-14-2018 01:42 PM - edited 11-14-2018 01:44 PM
Good afternoon twdna5,
Welcome to the forum and thank you for being a My Best Buy Elite Plus member! Our Black Friday Early Access event for Elite and Elite Plus members is a very exciting time of year, so I'm sure you've been looking forward to it.
In previous years, our Black Friday Early Access event began on Monday. While successful, we've adjusted the event to Sunday in hopes of accommodating more members, as many people's work weeks begin on Monday. I'm not quite sure what you mean by the sales ending by noon though, as the sales should begin sometime between midnight and 5 a.m. CT, and run through 11:59 p.m. CT Sunday night.
With that said, I can understand why you may be frustrated to see our Black Friday Early Access event has been moved to Sunday if your Sundays are typically very busy. Given the time frame of the event though, it should be live well before and after church services.
Please keep in mind that we will have plenty of Black Friday Early Access events on Monday (11/19) and Tuesday (11/20) as well for all My Best Buy members. These will be similar to the event we usually had the following Tuesday in previous years.
Thank you for reaching out to share your feedback! I hope I've been able to clarify when you can expect the Black Friday Early Access event to be available.
11-14-2018 01:57 PM
hello twdna5 and welcome you will want to be around midnight between 5 am anyway because most of the items will sale out really quickly if they are more desired items like newer video games and other new tech items. this does cause an issue with not getting much sleep for people that go to church. i also believe mybestbuy made a mistake moving this to sunday because of church and angry church people are worse than angry workers and also just because it sunday does not mean people dont still work saturday would have been the better day but people work on everyday and some relgions are saturdays. i am curious are the phone line going even be open on sunday for help. i know they wont be till like ten am but what about after.
11-14-2018 02:11 PM
Hello again bgdaking,
Welcome back to the forum!
Did you read the FAQ on page 1? There is a mention at the bottom regarding phones lines during the event.
***One more thing! Our phone lines will not be open until 7 a.m. Central Time the day of the event, including the Elite/Elite Plus dedicated phone line. If during past events you have called into us to place an order, then you will need to wait until at least 7 a.m. Central Time.***
11-14-2018 03:32 PM
Yes, sjp290! Our members would want to start checking BestBuy.com at 12:00 a.m. central time as Saturday turns into Sunday. Please keep in mind that the deals could go live at anytime between midnight and 5:00 a.m. central time.
11-14-2018 12:11 AM