09-27-2018 09:38 AM
Will I receive the Elite status bonus to the points I receive for pre-orders placed before meeting the elite status requirement?
When I pick up in store, the points typically take 2-3 weeks to actually post. My last pre-order were posted immediately, as if they were pre-processed.
Do I have to cancel all of my pre-orders and place them again in order to receive the Elite status bonus for those orders? Or will the orders retroactively be applied to those orders when they ship?
10-03-2018 10:38 AM
Hi there opiumskittles,
Welcome to the forum, and I apologize for the delay in our reply. Checking into what tier your points will be awarded at is a great way to ensure you're being appropriately credited for your points.
While you may see some points post sooner than others, please know the standard is 15-20 days. With that said, to my knowledge your points should be awarded based on your tier status at the time of fulfillment, not pre-order. You shouldn't need to cancel your pre-orders to receive Elite benefits on these.
I hope this helps!