10-28-2020 09:15 PM
10-29-2020 11:54 AM
Hello, Mcbrsc2, and welcome to our online community!
Thank you for reaching out on our forum and for continuing to choose Best Buy for all your tech needs. I'm thrilled to hear you've been upgraded to an Elite member, and I'd like the chance to provide any assistance with your TV return situation that I can.
To start, our return and exchange policy is based on tier status at the time of a return request, so if you are now Elite, then you should have 30 days to return your TV. In addition, our extended holiday return policy is currently in effect, and most purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021.
Regardless, we'd expect you to receive the support you were looking for when you visited your Levittown store, and I hate to hear about the treatment you faced there when inquiring about this return. If you'd care to send me a private message including your full name, email, phone number, and order information, I'd be happy to look into this further. You can find the blue option to message me to the right of my name below.
All the best,