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Posts: 2
Registered: ‎04-13-2017

Elite membership expired when it shouldn't have

If you check my post history you should see I was on here last year with a concern about a large purchase I made not receiving points, that was resolved and I'm happy with that, but I did have the concern that it wasn't showing up on my elite membership counter.


I was told not to worry and to post again if my membership ended up expiring this year, and so it has and so I'm here. A little annoying because I had point banking on but what I had saved up was converted to certificates.


Between all the purchases I made last year I should have been a bit past the point of elite status for this year but I know that that one purchase got kinda messed up in the system so I'd just like to get this fixed quickly please.


Thank you,


Posts: 10,795
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Registered: ‎01-03-2013

Re: Elite membership expired when it shouldn't have

Good morning Emma, 

Welcome back and thank you for following up with me as requested last Spring if your tier status expired. I'm sorry to hear that your tier status expired. With that said, I would be delighted to review your account with you further. Please see that I am sending you a private message, which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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