01-22-2019 09:23 AM
01-22-2019 12:50 PM
Hello, and welcome to the forum, jcastro00215!
Reaching Elite Plus status is quite the feat, so I'm sure you were excited to get in this last minute order, and have been eagerly awaiting your tier status upgrade since.
With last minute orders, there are a few factors that may come into play regarding whether our systems recognize the order as part of 2018 or 2019 spending. The major one customers may encounter include time zone (as we base orders on Central Time), and when an order is fulfilled, and funds collected. While purchases placed in 2018 should count towards 2018 tier spending, if it's not fulfilled until later (such as a pre-order), it would not be accounted for in spending until then.
I would be happy to take a look at what happened with your order and tier spending. Please keep an eye on your inbox in the top right corner of the page for my private message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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