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Posts: 5
Registered: ‎01-07-2014

Elite Plus status not recieved in time

Im wondering if anyone can give some insight on what to do here.  We purchased a vacuum from best buy on october 3rd.  we used it for about a month and over that month we decided that it just got worse to use and became a nuisance with having to plug it into charge rather than just having a charging dock.  I was Elite at the time and was past our 30 day return window so we purchased more products that would put me above the 3500$ mark and make me Elite Plus so we could return the vacuum.  Well its now Nov 21st and i STILL have not gotten my elite plus status.  We should have been elite plus the first week of november and that would have allowed us to return the vacuum.  The 17th of november was our cutoff date for 45 days.  Why is it taking so long for my status to be updated?  


Is there anything i can do to return this vacuum?  It doesnt work well and was a complete waste of 350$.


Please let me know



Posts: 3,118
Topics: 37
Kudos: 100
Solutions: 160
Registered: ‎10-19-2017

Re: Elite Plus status not recieved in time

Hello, Dthruking,


Welcome to the forums!


I appreciate you taking the time to reach out to us regarding vacuum, and taking the necessary steps to becoming an Elite Plus member. Although it may be a little late, CONGRATULATIONS, you are now an Elite Plus Member! I’m happy to address your concerns moving forward.


I would like to see what options are available for you regarding your vacuum. First, I am going to need some more details from you. Please send me a private message with the Customer Service PIN off your receipt or order number, along with your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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