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Regular Member
Posts: 40
Registered: ‎11-20-2013

Elite Plus ---> UPS SurePost Shipping ??

I'm really getting frustrated with BB latley.

 

Right from the website : My Elite Plus Free same-day delivery, free 2-day shipping and free scheduled delivery*
No minimum purchase required.

 

So I look up what I need and order it thinking its gonna come within 2 busines days. Just looked it up, it says Thursday, with UPS SurePost.  So basically it will be in town Wedsnday, 1 business day late, and I gotta wait around for the lousy postman to bring it the following day. So 2 days late.

What the heck is going on with BB, say one thing do another?

 

First it was Elite Early Access that basically turned into Everyone early access, now it's this. I don't wanna sound like
a sour grape, but this is getting redicous. Obviously BB is caring less and less about the loyal customer, and it's showing.

Posts: 5,999
Topics: 204
Kudos: 509
Solutions: 296
Registered: ‎08-21-2017

Re: Elite Plus ---> UPS SurePost Shipping ??

Hi there, Canada,

 

Thank you for visiting us again here on our community forums. I appreciate you taking the time to let us know about your recent purchase and shipping speed. I know how important it can to for something to arrive on time, especially during the holiday season.

 

We work with our shipping partners to help provide accurate estimates and to get your order to you as quickly as possible. With that said, there are some factors that can cause your order to arrive later than expected including product availability, carrier delays and a lack of services available to get this order to you.

 

As a My Best Buy member your feedback is important to ensure that we can continue to make this program better in the future. If you need any assistance with this order or another in the future, please don't hesitate to let us know. We're here to help.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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