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Member
Posts: 10
Registered: ‎11-08-2019

Did not receive bonus points using BB CC through PayPal

I made a rather large purchase (close to $1000) with my bb cc on bb website, when I checked out my cc info did not come up for some reason so I checked out through PayPal using my bb cc. Come to find out I only received my base elite plus points and not the bonus cc points because I used PayPal. I called customer service and asked if I could have my points added back in and they refused because I used PayPal as my method. I even spoke to a supervisor, who would not give me any ID or employee number. This is Ludacris to me as I’m still using my cc just through PayPal. I guess I shouldn’t have been so lazy and just entered my cc number. Basically I’m pretty upset over this as it’s a good amount of points I’m missing out on, if I knew I wouldn’t receive my bonus points I would have most certainly typed in my cc number.
This left a bad taste in my mouth and I explained to the “supervisor” that I have been an elite plus member for years and because of this I will no longer purchase through Best Buy. At this point it’s the principal of the matter, I’m still paying the interest on the card but not receiving the compensation in bonus points for using it.

I can get everything from amazon, at a cheaper price.
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Registered: ‎01-03-2013

Re: Did not receive bonus points using BB CC through PayPal

Hello, Ken5134, 

 

Welcome to the forum, and congratulations on your recent purchase! It's always exciting to shop with us, especially when using your My Best Buy Credit Card due to the extra rewards associated with it. I know when I'm in a hurry to place an order, it's incredibly convenient to use saved information. I can understand why you would have deferred to PayPal when you didn't see your My Best Buy Credit Card information saved. 

With that said, as far as My Best Buy rewards are concerned, the payment portion would reflect as PayPal and we would have no way of knowing what is connected to the account on the other end. As such, points would be correctly awarded based on the payment method reflected, PayPal, not based on the credit card connected to your PayPal account. I know this may not be what you were hoping for or expected, but hope it provides some clarity into your experience. 

 

I would be happy to discuss this further with you though, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎11-08-2019

Re: Did not receive bonus points using BB CC through PayPal

Information sent via private message.
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Posts: 12,425
Topics: 201
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Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Did not receive bonus points using BB CC through PayPal

Hello, Ken5134, 

 

Thank you for sending me that private message. I'll be following up with you shortly. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!