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Posts: 2
Registered: ‎05-05-2018

Customer Service - Please Help Explain My Account Status

I called Best Buy tonight to understand why I have no purchase history and my certificates in my account despite purchasing nearly 35K of appliances this year.  I received that my membership was being reviewed for Fraud.  A word that makes my ears pop up as no one from Best Buy has communicated this to me.


The only customer service responses I received was that is takes 40-50 days for resolution and they can’t provide any information or this isn’t the right department.  This can’t be the case - I have actually paid for the goods but have not received delivery of most of them yet.


I have also had to call 4 times and have been passed around and hung up on (not while speaking to a person) to end every call.


Beyond frustrated and now want to just return everything and close out account.  This is from a customer who has spent over 3,500 for the last several years.


Any thoughts on what option I do to get this situation resolved.  As a once loyal customer I am extremely disheartened by the customer service.



Posts: 737
Topics: 11
Kudos: 80
Solutions: 54
Registered: ‎10-03-2017

Re: Customer Service - Please Help Explain My Account Status

Hello Jason8282,


I apologize for any inconvenience you may be facing with this issue. Generally speaking, when a fraud investigation is opened it is due to a variety of different factors that triggers a red flag in the system. This may very well be not due to anything you have done and could be related to any suspicious usage attempts that may have been detected. The latter is done to protect you from fraud and identity theft. So I can look into this further, please feel free to send me a private message with your account information and we will go from there.


A PM can be sent to me by clicking on the blue banner below.



David|Social Media Specialist | Best Buy® Corporate
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