11-30-2020 01:29 PM
I have been trying to do this on my account since 2009. It seems like nothing ever comes of it.
In 2009, I legally changed my name in the court system. I submitted the information to Best Buy and they never changed it. So now, every time I try and use my account it is this constant battle of me dragging around the court document when I shop in stores so they can see that the account is actually mine.
Is there a way to actually get this done?
I feel like it shouldn't be this complicated. I've changed my name on every other account I have without any issues.
11-30-2020 04:52 PM
Thank you for stopping by our community forums. As a My Best Buy member myself, I can imagine how frustrating it would be to see an incorrect name every time you make a purchase. I am located here at our Corporate Campus and would be more than happy to assist you in getting this corrected.
I will need to collect some additional details in order to start this process. I'll be sending you a private message to gather this information. You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account.
I'll keep an eye out for your reply!