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Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Hi there byronharrison, 

Thank you for the update from your end! I'll follow up with you next Wednesday provided I don't have a better update for you before then. 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Good morning byronharrison - 

I hope you are doing well. Please know that our teams are continuing to work on this certificate display issue. I'll follow up with you again next Wednesday. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Hello again byronharrison, 

I hope you had a great time participating in our sales last weekend! While I don't have an update for you, I wanted to let you know we're still looking into this display issue. I'll check in again next Wednesday if I don't have any news sooner. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎12-10-2014

Re: Certificate error on my account

No change on my end either. Thank you for your continued attention.
New Member
Posts: 8
Registered: ‎12-10-2014

Re: Certificate error on my account

Yeah. I’ve redeemed several in store since then, no resolution. Oddly enough, redeeming any new ones online or in store works as it should, I just always have a display of $35 available regardless.

Thanks for the idea though. If I hadn’t already tried it, it sure couldn’t hurt at this point!
Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Hello byronharrison - 

I don't have an update for you yet, but once again wanted to check in! I'll be sure to touch base with you next Wednesday.

 

Thank you for your continued patience!  


 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Good afternoon byronharrison - 

 

I hope you are doing well and are prepared for the holiday season! With that said, please know our support teams are continuing to work on the display issue and I'll be sure to follow up next Wednesday with further news. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Hello byronharrison, 

I hope this reaches you well and that you have some lovely holiday plans coming up! Our support teams are still working on this display issue. I'll be in touch next Wednesday if I shouldn't receive any additional information before then. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎12-10-2014

Re: Certificate error on my account

Thanks for the update. No change to report on my end either. Closing in on One Year of a display problem!

Posts: 10,788
Topics: 121
Kudos: 272
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Certificate error on my account

Hello byronharrison, 


Thank you for your continued patience as our support teams keep working towards a resolution. I wanted to touch base with you again though I have no new information for you. I'll be sure to follow up again next Wednesday. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!