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New Member
Posts: 4
Registered: ‎11-25-2021

Cannot log into rewards account

I have contacted Best Buy several times (10+) for support on this matter and it has led nowhere.

 

I cannot log into my elite rewards account on bestbuy.com. The error is that says "there is no account associated with this email". Custom support have asked me to do the following, which has no resolution. 

 

- Basic level 1 stuff, try to reset password but problem is error says "there is no account associated with this email".

- Create a new account using a different email address (which just creates a new member ID) - still cant access old elite account.

- Merge account above with elite account. New account dissappears and still cant access old (or new) account.

- Create account with email that matches what is on file for elite rewards account - just creates a new account number, still cant access old elite account.

- Merge these accounts. After few days trying to log in using the email says same error, "there is no account associated with this email". Still cant access old elite account.

 

Every time I have been assured "We will send this to our back team who will contact you". Its been months of this fight. Nobody has contacted me. There has been no real attempt at a resolution. Incrediably dissapointed. 

New Member
Posts: 4
Registered: ‎11-25-2021

Cannot log into rewards account

I cannot log into my elite rewards account on bestbuy.com. The error is that says "there is no account associated with this email". Custom support keeps trying to have me create a new account, then merge the accounts, but nothing has helped. I have esssentially lost this account and cannot get it back. I have had this account for many years and it has rewards points and certificates on it. 

Posts: 3,118
Topics: 37
Kudos: 100
Solutions: 160
Registered: ‎10-19-2017

Re: Cannot log into rewards account

Hello, recordplayer,

 

Welcome to the forum and thank you for reaching out!

 

I appreciate you taking the time to join and reach out to us regarding your My Best Buy account. I know not being able to access your account can be pretty frustrating, but I’m here to help where I can. 

I am happy to review your account with you to see what may be going on and get your customer service experience documented for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, address, and e-mail connected to your BestBuy.com account. I look forward to hearing from you.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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