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New Member
Posts: 9
Registered: ‎11-25-2021

Cannot log into rewards account

I have contacted Best Buy several times (10+) for support on this matter and it has led nowhere.

 

I cannot log into my elite rewards account on bestbuy.com. The error is that says "there is no account associated with this email". Custom support have asked me to do the following, which has no resolution. 

 

- Basic level 1 stuff, try to reset password but problem is error says "there is no account associated with this email".

- Create a new account using a different email address (which just creates a new member ID) - still cant access old elite account.

- Merge account above with elite account. New account dissappears and still cant access old (or new) account.

- Create account with email that matches what is on file for elite rewards account - just creates a new account number, still cant access old elite account.

- Merge these accounts. After few days trying to log in using the email says same error, "there is no account associated with this email". Still cant access old elite account.

 

Every time I have been assured "We will send this to our back team who will contact you". Its been months of this fight. Nobody has contacted me. There has been no real attempt at a resolution. Incrediably dissapointed. 

New Member
Posts: 9
Registered: ‎11-25-2021

Cannot log into rewards account

I cannot log into my elite rewards account on bestbuy.com. The error is that says "there is no account associated with this email". Custom support keeps trying to have me create a new account, then merge the accounts, but nothing has helped. I have esssentially lost this account and cannot get it back. I have had this account for many years and it has rewards points and certificates on it. 

Posts: 3,211
Topics: 38
Kudos: 105
Solutions: 164
Registered: ‎10-19-2017

Re: Cannot log into rewards account

Hello, recordplayer,

 

Welcome to the forum and thank you for reaching out!

 

I appreciate you taking the time to join and reach out to us regarding your My Best Buy account. I know not being able to access your account can be pretty frustrating, but I’m here to help where I can. 

I am happy to review your account with you to see what may be going on and get your customer service experience documented for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, address, and e-mail connected to your BestBuy.com account. I look forward to hearing from you.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎11-25-2021

Still cannot log into rewards account

I have been unable to sign into my rewards account for months; I have contacted Best Buy several times (10+) for support on this matter and it has led nowhere. I posted in these forums over a month ago and still, nothing has been done. I just dont understand, is there a way to actually get somebody to fix this?

 

I cannot log into my rewards account on bestbuy.com. The error is that says "there is no account associated with this email". I have done everything the customer care people have the ability to do, and nothing is resolved. Merging accounts; told to wait; etc, etc. The account exists, but I cannot access it. Thus I will likely lose rewards points and gift  certificates due to this. 

Posts: 3,211
Topics: 38
Kudos: 105
Solutions: 164
Registered: ‎10-19-2017

Re: Still cannot log into rewards account

I understand your frustration, recordplayer. As I mentioned on our conversation via private message, I will ensure this gets taken care of for you, and that you do not loose your points or Reward Certificates. I know this has taken longer than expected, but I am here for you. Thank you for your time and patience.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎11-25-2021

How do I redeem points?

I cannot redeem my rewards points; I'm told I have to do it on my account but it won't work. Can someone help me convert rewards points to a gift card?

New Member
Posts: 9
Registered: ‎11-25-2021

Re: Still cannot log into rewards account

I dont believe anyone in best buy as they have been saying this for months; yet nothing happens

New Member
Posts: 9
Registered: ‎11-25-2021

Overall extremely disappointed in best buy customer service

Extremely low effort, customer care reps who have no ability to resolve complex issues. There is no specialized team who can actually assist customers with problems. There is no place for customers to actually complain and get issues resolved; as every email, comment, etc goes to the same low tiered support.

 

Why is there not better support or effort to address these issues? Everything is hope and wait until the problem goes away.