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Posts: 1
Registered: ‎03-21-2021
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Bought new TV used wrong phone number.

I bought a new TV with extended warranty. Noticed later that day my online rewards wasn't showing my purchase. Looked at the receipt, had a different rewards member ID. Either I used the wrong phone number or confirmed my purchase under the wrong info on the keypad terminal. I do know that my phone number is associated with two different account ID's and I'm very careful to tell the Best Buy associate that it's under "David." Please help since the other ID is not elite status and my actual membership ID is. 

Posts: 705
Topics: 31
Kudos: 138
Solutions: 49
Registered: ‎02-08-2019

Re: Bought new TV used wrong phone number.

Hello, Lazy28!


Thanks for reaching out to us, and welcome to the Best Buy Forums! I'm sorry to hear that your new purchase may have been put under a different member's My Best Buy account, and I can understand reaching out to correct this. 


I'm happy to see what I can do to help out. Please send me a private message, utilizing the link my signature below, with the following information: 


  • Your full name
  • Email address
  • Phone number
  • Member ID
  • Customer PIN from your receipt





Meg|Social Media Specialist | Best Buy® Corporate
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