11-12-2020 01:40 PM - edited 11-12-2020 01:41 PM
At the heart of Best Buy is a very simple goal: enrich people's lives through technology. In our capacity as a technology company, at a time like this we feel more strongly than ever that we need to be here for our customers. We all know that this holiday season (this whole year), has been different. A part of that difference this holiday shopping season is adapting and growing to best serve all our customers when it is expected that more shopping than ever will be taking place online. Due to this need to adapt in general, the Black Friday Early Access event has evolved in kind. With that said, something that hasn’t changed is our dedication to ensuring your questions are answered to the best of our ability. Below, I’m excited to share 2020’s Black Friday Early Access event FAQ. Like always, we’ll be monitoring this thread so additional questions can be addressed as they come up. Before posting your question, be sure to read posts by other users to ensure it hasn’t already been answered.
Q: What day is the Black Friday Early Access event?
A: This year's event will take place the week prior to Black Friday on November 16 & 17.
Q: What time does the event start?
A: To ensure the best possible online experience we do not announce an official start time. Just picture those images we see on the news where hundreds of people are trying to fit through a store’s door on Black Friday. It can really slow things down for everyone involved. You should be periodically checking BestBuy.com and keeping an eye on your email and phone (if you have the Best Buy app) starting on November 16.
Q: Who can participate in the event?
A: Any member with an active My Best Buy™ rewards account will have access to deals during the Black Friday Early Access event on 11/16 & 11/17.
Q: Where is the event being held? Can I go to my local store to participate?
A: More details will be announced when the event begins. You should be periodically checking BestBuy.com and keeping an eye on your email and phone (if you have the Best Buy app) starting on November 16.
Q: What deals in the Black Friday ad will be available during the event?
A: We cannot provide any specifics until the event goes live but there will be hundreds of items available at Black Friday prices for Early Access, including several of the Door Busters deals.
Q: How do I access the Early Access event?
A: Sign into your rewards account via BestBuy.com or on the Best Buy app and click on a banner that should be on the front page.
Q: When can I expect to receive an email about the event?
A: An email is usually sent the night before or morning of the event. An email is not required though. To ensure you are opted in to receive emails from Best Buy, scroll to the bottom of BestBuy.com and enter your email address next to "Get the latest deals and more."
Q: Is there anything else I will need to do in-order to participate in the event?
A: Just make sure that your My Best Buy™ rewards account is properly linked to your BestBuy.com account.
If you are unsure as to whether or not your My Best Buy™ and BestBuy.com accounts are linked, then please send us a private message here and we will double check. We would just ask that you please include your name, phone #, mailing address, and email address. Otherwise, you should be good to go. Please feel free to post any additional questions you may have about the Black Friday Early Access event in this thread.
One more thing! Our phone lines will not be open until 7 a.m. Central Time the day of the event, including the Elite/Elite Plus dedicated phone line. If during past events you have called into us to place an order, then you will need to wait until at least 7 a.m. Central Time.
This thread is locked but the official FAQ for the event can be found here.