Elite and Elite Plus Membership

[Sand1man]

Hello

I'm an elite member.  I called BB Support on the phone to inquire about using my available certificates:  This was about 7 days or so ago.  I spoke with a fellow in Mexico City.  After he reviewed my account BB Removed $50 In Active Certificates from it !!!!  I originally  had $150 in certificates - but - it changed - to $100 in certificates.  When I asked what did he do with my "other" $50 in certificates, he was vague, unhelpful, and obviously did not care.

I called support again, a day later or so, and they said, the certificates can be "reinstated" after speaking to someone in an "elevated" position.  After speaking with a Third person, they informed me I was not going to get the $50 in certificates and that was that !!!  I imagine that !!!

On my part, I had Pdf's my BB webpage listing the $150 as active, bar-code numbers, AND email dates the certificates were issued.  AND NO, none of these certificates have been previously used. I provide all the certificates numbers and dates that were listed for each one - including their expiration dates.  This evidence, from the BB website was refused and rejected.

As an elite member - who WAS considering elite plus status - this kind of treatment is unacceptable and unprofessional - espercially when evidence from the BB website was provided.  If this treatment is what I have to look forward to from BB then I need to find another vendor to spend my $100's and $1000's of dollars with.

Very Unhappy About This

Sand1man

09-25-2020

[AndrewB-BBY Social Media Specialist]

Good morning, Sand1man,

Welcome to our community forums. As a My Best Buy member myself, I know I would be very confused to see some of my certificates missing after speaking to an agent. I would be happy to see how I may be able to help.

I'd like to take a closer look at your My Best Buy account to better understand the previous changes made to your account. I will need a few more details to do so. I'll be sending you a private message with some more information shortly.

You can check your inbox by clicking the orange envelope in the top right of your screen after logging into your forum account. I look forward to hearing back from you.