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Posts: 1
Registered: ‎11-18-2021

All my information and points are gone

I logged in a while ago and there was a message about merging accounts after merging my Elite Membership status, coupons, purchase history were all gone. I would like to figure out what is going on. Thank you. 

Posts: 2,569
Topics: 107
Kudos: 92
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Registered: ‎10-19-2017

Re: All my information and points are gone

Hello, jkrice,


Thanks for posting on the Best Buy forum about your My Best Buy account. What you describe is certainly concerning, so I'd love to investigate this further. 


To allow me to start looking into this, please send me a private message with additional information. I will need confirmation of your full name, phone number, email address, and mailing address. If you know your My Best Buy member ID number that would also be helpful. Also, if you could clarify where you saw a message about merging accounts, that would be appreciated. For example, was this an email you received? As you may already know, when logged into the Best Buy Forum from a PC, you should see a blue "Private Message" option next to my signature below this post. 



Kayla|Social Media Specialist | Best Buy® Corporate
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