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Posts: 1
Registered: ‎05-17-2018

Account login/verification

I am having issues logging into my BestBuy account.  After typing my email and password, I am prompted to verify my account by either email or through a text to my account recovery number.  At this point I am stuck.  I never receive an email nor do I receive a text.  I spent over an hour on the phone with customer support and still the issue is not resolved.  I was told they would escalate the issue and that I would receive a call within 48 hours.  I never received a call.


This is very frustrating.


Has any esle experienced this problem?  If so how did you resolve it.

Posts: 755
Topics: 11
Kudos: 80
Solutions: 55
Registered: ‎10-03-2017

Re: Account login/verification

Hello gregholliday,


Welcome to the forums!


I can imagine how frustrating it can be to be unable to access your online account. I personally use my account at least once a week as I shop at Best Buy often and I like to keep track of my purchases and points.


When issues of this nature arise it can generally be one of two things. A minor glitch with our website, those are generally resolved very soon after they arise. It could also be an issue with your account on our end. I will lean a bit more to the second option and request that you please PM me your member ID, email address, and phone number. I'll look into the account and see what I may be able to find and how I can best assist get you back online.


A PM can be sent to me by clicking on the blue banner below.



David|Social Media Specialist | Best Buy® Corporate
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